Case Studies Success Stories
Explore how NEXperience transforms customer experiences for businesses worldwide by tackling complex challenges with innovative solutions and advanced technologies.
Elevating CX for a
Leading Pharmacy Chain in the Middle East
The pharmacy chain faced challenges with managing a high volume of customer inquiries, both online and in-store, particularly regarding product availability, prescription support, and delivery services. Their existing customer support system struggled with slow response times and inconsistent service quality across regions.
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Centralized contact center for inquiries.
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Gen AI assistants for real-time responses.
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Analytics predicting demand, optimizing inventory.
Time Reduction
AI Accuracy
Customer Growth
Improving Customer Support for a Camera Provider in North America
A top North American camera brand experienced an overwhelming number of technical support requests due to the launch of a new product line. The existing system failed to provide prompt resolutions, resulting in increased customer frustration and negative online reviews.
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Created specialized support team for client products.
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Introduced AI tools for automated issue handling.
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Designed feedback loop for product insights.
Resolution time
Improved sentiment
Repeat customers
Boosting Engagement for a Local Soda Drink Company in Egypt
A popular local soda drink brand struggled to maintain customer loyalty in a competitive market dominated by global players. Challenges included inconsistent customer engagement and lack of real-time feedback mechanisms during promotional campaigns.
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Deployed omnichannel center for customer interactions.
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Used AI chatbots for instant engagement and complaints.
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Launched rewards program with gamified feedback.
Engagement
Participation
Market share
Scaling Healthcare CX for a Telemedicine in the GCC
A rapidly growing telemedicine startup faced significant pressure to scale its customer support as patient inquiries surged. The challenge lay in delivering empathetic, high-quality interactions while keeping up with increasing demand.
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Built healthcare team for sensitive inquiries.
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Used AI tools for booking and reminders.
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Developed CX framework for consistent interactions.
Inquiry surge
Satisfaction
Cost Reduction
Personalizing Support for a Regional Retail Chain
A retail chain in North Africa struggled with fragmented communication channels, leading to inconsistent customer support and a lack of insights into customer behavior.
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Centralized communication in omnichannel contact center.
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Used AI for personalized recommendations and queries.
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Leveraged analytics for optimizing marketing strategies.
Resolution rates
Repeat purchases
NPS From 45 to 70
Tailored CX Solutions for Every Sector
NeXperience elevates traditional customer care
with AI-driven personalization and efficiency. Our solutions utilize machine learning to tailor interactions based on individual customer history and preferences.